Shipping policy

Order Processing

All products from Mountain Artifacts are made-to-order and custom-built.

  • Orders are typically processed within 3–7 business days
  • Processing times may vary during high demand periods
  • You will receive a confirmation email once your order has been shipped

Please note: Processing time is separate from shipping time.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days after shipment
  • International: 7–21 business days after shipment

Shipping times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size
  • Weight
  • Destination

We may offer free shipping promotions from time to time.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

Delays

Mountain Artifacts is not responsible for delays caused by:

  • Shipping carriers (USPS, UPS, FedEx, etc.)
  • Weather conditions
  • Customs processing (for international orders)
  • Incorrect or incomplete shipping addresses

Lost or Stolen Packages

Once an order has been shipped, it is the responsibility of the carrier.

We are not responsible for:

  • Lost packages
  • Stolen packages
  • Packages marked as “Delivered”

If you experience an issue, please contact the carrier directly. We will assist where possible but cannot guarantee resolution.

Damaged Items

We take great care in packaging your order.

If your item arrives damaged, please contact us within 7 days of delivery at:

artifactsmountain@gmail.com

Include:

  • Your order number
  • Photos of the item and packaging

If approved, we will provide a replacement at no additional cost.

Address Accuracy

Customers are responsible for entering the correct shipping address.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If an order is returned due to an incorrect address, additional shipping fees may apply.

Customs, Duties & Taxes (International Orders)

International customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes

These charges are not included in your order total and are determined by your country.

Contact

For any shipping-related questions, contact:

artifactsmountain@gmail.com