Refund policy
Return & Refund Policy
At Mountain Artifacts, every piece is made-to-order and customized based on your unique design. Because of this, all sales are final and we do not accept returns or exchanges.
Custom Product Policy
All of our products are personalized and created specifically for each customer. This means once an order is placed, it cannot be canceled, returned, or modified.
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include:
- Your order number
- Photos of the item and packaging
If the issue is verified, we will make it right by offering a replacement or appropriate resolution at no additional cost.
Non-Returnable Items
We do not accept returns or exchanges on any items.
Refunds
Refunds are not issued for change of mind, incorrect input (e.g., wrong trail, text, or date), or design preferences after purchase.
Refunds will only be considered if:
- The product arrives damaged or defective
- You receive the wrong item
If approved, refunds will be processed back to your original payment method within 5–10 business days.
Order Accuracy Responsibility
Please ensure all customization details (text, date, stats, trail selection, etc.) are correct before placing your order. We attempt to catch any errors prior to order fulfillment. However, we are not responsible for errors submitted by the customer.
Contact
For any questions or concerns, contact us at:
artifactsmountain@gmail.com